Location
Jordan | India
Job description
Who are we
As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started
Role Summary Responsible for talabat's social media presence & ensuring optimal customer service satisfaction through talabat social media platforms.
What's On Your Plate - Social Media moderation & customer satisfaction, attend all inquiries & comments on both platforms (IG & FB) all needs to be answered within 30 mins - 1 hour.
- Report back to the internal customer service team in case of any order related issues.
- Ensure any customer complaints on external social media pages are handled within 1 hour.
- Come up with relevant captions for social media campaigns, in alignment with the marketing Specialists.
- Schedule the social media content plan and ensure all goes out in a timely manner.
- Creates social engaging content plan (Posts, videos, reels, stories)
- Handles content brainstorming with influencers/brand ambassadors to prep the plan of the upcoming month
- Act as the main POC with talabat brand ambassadors and ensure their content is posted as per the agreed upon time, follow up to obtain monthly invoices.
- Reports influencers payments and expenses
- Documenting all campaign communication with screenshots on the marketing shared folder.
- Prepares the assigned reports on a weekly basis with proper analysis and observation.
- Preps social media weekly/monthly performance reports
- Monitors brand sentiment on social, reports incidents and supports in digital crises management
What Did We Order - Bachelor's Degree in Marketing or any other related field
- Fluent in both languages Arabic and English (spoken & written)
- Social media experience +1 years
- Keeps up with social media content trends & updates
- Attention to details
Job tags
Salary
