Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices
What youll do:
All new features, products and process improvements are associated with the experience of Sellers and Partners in onboarding new items to our catalog.
Work across product and engineering teams to deliver scalable systems/solutions that power the experience of Sellers and Partners.
Resolve issues faced by end users proactively, effectively, and independently, even in areas of uncertainty and ambiguity.
Perform complex data analysis and come up with actionable insights for product and service improvement for Sellers and Partners.
Assist Sellers and Partners on the new products and new features of existing products from execution to operational excellence.
Define, analyze, and communicate key metrics and business trends to the leadership team.
What youll bring:
1-2 Years of experience in one or more roles in a medium to large operations team like customer support or a fulfillment inside a global organization.
Advanced knowledge of Excel.
Stronger appetite for teamwork, and a just-do-it attitude.
Must be highly organized, technically-minded and an excellent communicator.
Should have multitasking capabilities with high attention to details and timelines.
Analytical skills to perform technical and functional analysis with strong communication skills (SA).
Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary.
