Operation Executive # 2 years # Experienced # Sea Freight # Air Freight

Location

Bangalore | India

Job description

Company Introduction

Compass Logistics International stands for a modern logistics group with a range of services tailored to meet the requirements of various industries. 

As a logistics specialist, we provide logistics services for industries and trade for a wide range of business segments. Different divisions within the CLI Group include contract logistics, Pharma & healthcare, freight forwarding, military and project logistics, among many others.

'Compass is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel.'

Job Purpose

Strategically manage the workflow of Freight Forwarding Export Operations with best of his/her communications skills and intelligence. Give excellent customer service support to the customers and handle their shipments effectively by arranging for the space , documents within the time frame .

Key Accountabilities

• Manage and oversee the execution of all freight operations-related Export jobs( Both Sea , Air shipments )
• Coordinating with Sales team closely regarding the rates quotes, feedback received and giving timely updates on the shipment status and discussing the issues / resolutions if any
• Coordinating with Pricing team regarding the booking availability, rates issues , space issue -
• Handling the files in Zybo ( ERP system ) , opening the job cards in Zybo by filing all mandatory information's, closing the file in Zybo with correct buy & sell in place and uploading all the documents in Zybo
• Coordinating with customer regarding the shipment, managing bookings , updating the day to day status of the shipments , maintaining good customer relations, and ensuring quality and timely billing.
• Coordinate with shipper regarding caro collection timings and documents availability – Preplan all the arrangements to avoid additional charges.
• To communicate with carriers for export inquires and arrange the booking with carriers .
• Manage booking , loading , SI submission and handle documentation on time to avoid additional charges
• Communicate with local transporters on the timely collection of the cargo.
• Timely confirmation on the draft documents and collection of final documents prior shipment departure
• Escalating the issues to the team leader / Supervisor in timely basis - Trying to analyse the root cause of the issues and building the resolutions step by step .
• Attending the meetings with Regional managers and Sales team from front office .
• Coordination with accounts related to billing issues .
• Organize and coordinate the formalities regarding the clearing of cargo or shipments at the ports.

Competencies

• Communication skills
• Problem solving skills
• Customer -centric approach
• Time management
• Adaptability
• Strategic thinking
• Crisis management
• Active listening
• Influencing and supporting multiple stakeholders effectively .

KPI'

• Customer satisfaction
• First response time
• Average resolution time
• Customer / stake holder feedback and reviews
• Service quality
• Mail etiquettes

Requirements

• Degree in Business Management or logistics & supply chain management

• Experience of more than 1 +year in logistics or freight forwarding company , Must be experienced handling export shipments of same region or have the knowledge of Export process .

• Familiarity to work with computer; Microsoft Office and Windows , excel

• Ability to communicate in English language ( Verbally & non- Verbally )

Rewards and recognition

With Compass, you will work with inspiring colleagues and clients and get to make a difference for businesses in this part of the world.

We invest in our people and provide a benefits package that includes a competitive salary, a commission based on achieved profitability, a private medical insurance, and other location-specific allowances.

Please visit our website to learn more about the company:

Job tags

Salary