Bain & Company
Location
Gurgaon | India
Job description
Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are seeking a skilled and experienced DevOps Engineer to join our team. The candidate will play a role in designing, implementing, and maintaining our DevOps infrastructure to enhance the efficiency and reliability of our software development and deployment processes providing solution for the integration between our projects. Essentials Functions: Infrastructure Automation: Develop and maintain automated deployment and configuration management systems. Implement infrastructure as code (IaC) practices to ensure consistent and scalable infrastructure. Continuous Integration/Continuous Deployment (CI/CD): Design and implement CI/CD pipelines for efficient and reliable software delivery. Manage and optimize build and release processes to streamline development workflows. Collaboration and Communication: Collaborate with development, operations, Data Engineers, and QA teams to understand project requirements and ensure successful deployments. Foster a culture of collaboration and communication between different teams for seamless integration of processes. Monitoring and Troubleshooting: Implement monitoring solutions to detect and address issues proactively. Troubleshoot and resolve infrastructure, deployment, and application issues in a timely manner. Security and Compliance: Ensure the security of the DevOps environment and implement best practices for compliance. Collaborate with security teams to integrate security measures into the CI/CD pipeline. Qualifications: Education and Work Experience: Candidate should be a Graduate from top-tier College with strong academic records and 12-24 months of relevant experience Knowledge, Skills and Abilities Required: DevOps Tools: Octopus Deploy, Jenkins, GitLab CI/CD, Docker, Kubernetes, Terraform. Cloud Platforms: AWS, Azure, and Google Cloud Platform. Scripting and Programming: Shell, Python. Monitoring and Logging: Prometheus, Grafana, Kibana. Good to have AWS Certified DevOps Engineer, Docker Certified Associate, or other industry-recognized certifications Good to have knowledge of Tableau/AlteryxJob tags
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