Software Support Engineer

Location

Palanpur | India

Job description

As a Software Support Engineer at Delta Infosoft Pvt Ltd , you will be responsible for providing technical assistance and support to customers using our software applications and systems. You will play a vital role in ensuring customer satisfaction by promptly addressing their software-related issues and inquiries. Collaboration with internal teams, including development and quality assurance, will be essential to troubleshoot and resolve problems effectively. You will also contribute to the implementation and integration of our software products for clients.

Responsibilities:

1. Customer Support : Respond promptly and professionally to customer inquiries, technical issues, and support requests through various communication channels, including email, phone, and live chat.
2. Issue Resolution : Troubleshoot and diagnose reported software issues to identify the root cause. Provide effective solutions or workarounds to resolve problems in a timely manner.
3. Documentation : Maintain detailed records of customer interactions, reported issues, troubleshooting steps, and solutions in our support knowledge base.
4. Collaboration : Work closely with the development and quality assurance teams to escalate complex issues and ensure they are addressed promptly and effectively.
5. Product Knowledge : Stay updated on the latest features, updates, and bug fixes for our software products. Communicate these updates to customers and assist with product training.
6. Software Installation and Integration : Assist customers with software installation, configuration, and integration with their existing systems.
7. Training : Provide comprehensive training to customers on software functionalities, usage, and best practices to maximize their productivity.
8. Technical Expertise : Develop and maintain an in-depth understanding of the software's architecture, database structure, and configurations to deliver accurate and efficient support.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Software Support Engineer or in a similar technical customer support role.

Join Delta InfoSoft Pvt Ltd and become a key player in delivering outstanding support to our clients.

Contact Details:- [HIDDEN TEXT] / 7984638027

Job tags

Salary