Randstad RiseSmart
Location
Pune | India
Job description
Objective IT Support provide Desktop support to all Randstad Risesmart users, manage IT Infrastructure and Servers
Job purpose and responsibilities Desktop Support and Server Support (Prem & AWS Cloud Server) as requested on Zendesk, Servicenow and JIRA ticketing system, handling office IT infrastructure and Network. Handling office IT Infrastructure & Network Desktop support for users reported via Zendesk, JIRA tickets system. Server Support (Prem & AWS Cloud) reported as per JIRA, SPLUNK notification, take remedial action, perform regular Server maintenance, To handle Application Support, and various projects assigned to IT departments. Support office Google Meet meeting room, regular troubleshooting and maintenance. User Support for Office 365, Google workspace, Adobe licence, Webex licensing, ZoomRooms, Zscaler. To perform regular CSPM Activities for IT Infra, Job requirements education, experience & knowledge Graduate from any stream (Graduates in IT preferred) Certification like AWS, GCP, MCITP preferred, Ciso Meraki has experience in application support for 6- 7 years. Knowledge of Office365, Google Workspace, AWS Infra, GCP, Server support and understanding of IT ticketing systems. Randstad Enterprise Key competencies works with guidance (but not constant supervision) and proposes and takes action to increase the efficiency of support system. drive for results shows drive and determination to meet short- and long-term goals focuses on assessing, measuring and improving performance asks for feedback and takes action for improvement focus on user support identifies and meets the needs of internal and external users, being continually focused on outcomes for users. applies understanding of the business environment and objectives to develop solutions with guidance but not constant supervision Job specific competencies Technical Knowledge for IT Infrastructure, Desktop, Server and AWS Cloud which will help to perform routine task assigned. Good communication skills as the role needs email, chat and call support. Continuous learner for new technologies. The role needs to be based in: Randstad RiseSmart Pune OfficeJob tags
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