TECHNICAL OPERATIONS MANAGER
Location
Noida | India
Job description
Job Description (Posting).
'ASSET MANAGEMENT PROCESS MANAGER1. Understand various tools and organization units involved in Asset lifecycle and optimize the Asset Management process to work successfully though various tools for a complete asset lifecycle management2. Ensure that the Administrative staff responsible for Asset Receiving and Asset Tagging understand and execute their responsibilities properly. This is important because in most organizations, these responsibilities vest outside the IT teams and may require additional training, documentation and sometimes even staffing3. Receive inputs from the customers about the legal and statutory requirements and insure that the Asset Management Process provides for compliance. For example: decommissioning and Asset disposal requirements4. Work with the tools administration staff, Asset Database administrator and Configuration Management Process owner to optimize the rules relating to Asset discovery, reconciliation jobs and promotion of the updates to the Golden or Production Data set of the Asset Database5. Plan and drive the long term Asset Management strategy and Phases of the Asset Management rollout plan of the customer and OMC in consonance with the Configuration Management strategy and plans. This is important because mostly the database and data model used in the tools for holding Asset information is common between the Asset Management and the Configuration Management applications/modules6. Devise the Asset management audit schedules, tools and offer governance for the procedure of correcting identified deviations along with identification and implementation of the preventive actions7. Acquire complete understanding of the Asset Management Process as designed or transitioned by the Process Transition consultant from CFS Process Consulting group8. Obtain the baseline documentation of the Process and Tools including additional other documents as signed off and approved by the authorized customer representatives9. Follow formal version and change control methods as agreed with the customer representatives10. Host the read-only versions of the released documentation at the designated secure, backed up and access controlled documentation repository of the OMC and issue formal communication to the OMC staff announcing such release 11. Simplify process documentation in order to make it easily understandable for operations staff at the point of use12. Identify and suggest changes to the Foundation data in the tools13. Analyze and suggest tool customizations in the interest of process workflow optimization14. Work with the tools teams to standardize reports15. Open formal RFCs and work with Tools teams in order to implement customizations and improvements in the tools for process augmentation16. Track tool customizations, affected functionalities and document the release notes in order to conserve the audit trail17. Document the use cases, test cases and test reports formally and participate in release management for the augmentation and upgrades of the tools18. Communicate to all relevant teams (including supporting vendors and customers), the SLA targets as agreed in the service contracts and as configured in the tools as Service Performance Targets19. Generate and publish process performance reports periodically, analyze the root cause of performance shortfalls against committed SLA performance targets and internally tracked KPIs to initiate improvements20. Periodically review the process to maintain currency of knowledge, contact information and relevance to the changing business context, policies and priorities21. Receive, analyze and incorporate feedback from customers that suggest improvements22. Align the Process to the standards and methods as per the Service Managemen
Qualification
B-Tech
Skill (Primary)
CFS-Processes-IT Process Engineering
Job tags
Salary
