Location
Mumbai | India
Job description
Job Description of Subject Matter Expert (SME)
Job Title : SME
Reporting to : Team Manager/Team leader, Operations
Objectives
The SME’s objective is to actively assist a team in accordance with laid down procedures to achieve
and maintain requisite standards of quality and productivity . He / she will report to the Team
leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or
concerns.
Key Result Areas (KRAs)
Operations :
∙ Has to complete transactions as per the target set on a daily/weekly/monthly basis.
∙ SME needs to be an expert in US foreclosure process (End to End) .
∙2+years’ experience working with foreclosures in a servicing/collection’s environment.
∙ The SME is responsible for maintaining constant Foreclosure end to end process knowledge
in the team .
∙ M aintaining and document ing all process and investor updates received from the business
area.
∙ Will be a part of clients calls as required and will be responsible to update the teams
alongside the Supervisors.
∙ Regular cascading / providing training / refreshers sessions on updates latest updates
received from business and investors to all team members.
∙ C onduct the regular knowledge checks with the teams .
∙ Actively involved in suggesting and driving process improvements.
∙ Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings
/ handle Quality sessions as per process requirement.
∙ Monitor and coach underperformers to improve their quality and efficiency.
∙ B e a part of the regular production and produce agreed numbers.
∙ Address and ensure resolution on all process related queries of the team members.
Qualification:
∙ Diploma / Graduate any discipline.
∙3 - 4 years of experience in BPO, US Mortgage / Data Processing background.
∙ Minimum of 2 years in the Sr. Foreclosure - Process Expert role .
Skill Sets
∙ E xperience in foreclosure, and mortgage servicing.
∙ S hould have knowledge of banking industry rules and regulations, and government
regulations regarding foreclosures.
∙ T he ability to multitask and follow mortgage-servicing guidelines accurately is imperative.
∙ Need to be well-versed with US Regulatory and investor guidelines.
∙ Good interpersonal skills
∙ Good written and verbal Communication skills
∙ Analytical and good judging skills
∙ Ability to grasp and learn quickly.
∙ Ability to coach
∙
Job tags
Salary
