NETAPP
Location
Bangalore | India
Job description
About NetApp
We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea
'At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.' -George Kurian, CEO
The Renewal Quoting team is responsible for helping Renewal Specialists and Customer Success Managers identify and execute on sales opportunities and provide renewal quotations for the Hybrid Cloud and Public Cloud customers. As a Sales Support Manager, you are responsible for handling a specific geo quoting team, track, improve efficiencies and processes within sales renewal quoting team. The renewal quoting team is accountable of enabling success of renewal AOP for NetApp. The Manager, Sales Support plays a pivotal role to lead the Quoting Specialists and support the Renewal Specialists and Customer Success team in the specific geo and requires someone with excellent relationship building skills, an understanding of corporate-wide objectives, and a keen analytical orientation.
This req is for EMEA Quoting manager and the candidate will need to work in EMEA work hours (2pm IST to 11pm IST)
Solid understanding of Quoting, sales processes and objectives, as related to product sales and support.
A demonstrated ability to manage professional level employees.
Work collaboratively with other Managers in other geos within your department and provide direction to team leads and the quoting specialists.
Your areas of responsibilities are as follows:
Lead a dynamic renewal quoting processes of NetApp products and services, and other related technologies, to manage the activities of the renewal quoting
Maintain relationships with Renewal Specialists and Customer Success teams to ensure timely, accurate, and prompt renewal pipeline and forecast submissions.
Work closely with Renewals Center of Excellence and Customer Success teams to simplify Quoting process.
Manage Entry level to mid-senior level employees to create, manage renewal quotes for Hybrid and Public Cloud Products and enable smooth communication with Renewal Specialists and Customer Success teams.
Provide support to the other Geo leaders within the team as needed for specific projects and analyses/reports.
Establish operational objectives and work plans, and delegate assignments to subordinate Team leads.
Develop, modify and execute company policies that will positively affect immediate operations.
Take responsibility of results, quality, productivity and SLA of the quoting operations in your geo.
Utilizes people skills and available manager tools to positively impact the development of subordinates within their role and career
A minimum of 6 years of experience as an individual contributor and 1 to 5 years as a people manager is required.
Excellent written and verbal communication skills.
Bachelor's Degree from an accredited college or university, or equivalent work experience
Excellent organizational and leadership skills and problem solving capabilities.
Experience in developing programs and processes that directly create customer satisfaction and loyalty.
Renewal Quoting experience is a plus
Did you know…
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Job tags
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