Microsoft Dynamics CRM Consultant
Location
Chennai | India
Job description
Role Description
This is a full-time on-site role for a CRM Team Lead (Techno & Functional) located in Chennai. As a CRM Team Lead (Techno & Functional), you will be responsible for leading the team responsible for the design, development, testing, and implementation of the D365 CRM system.
- End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead
- Experience in conducting requirement Gathering workshops.
- Ability to map CRM Requirement to MS CRM Product.
- Ability to understand customer business and map them to D365 Solution.
- Ability to transpose the requirements to the technical team and create development tasks and design validations.
- Experience in conducting UAT and training sessions with customers.
- Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc.
- D365 business process understanding across marketing, sales, service and field Service.
- Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc.
- Experience or knowledge on data migration and the process around migrating data in an implementation project.
- Experience in functional landscape along with integration scenarios.
- Business Process Flow modifications.
- PowerApps and Flows is an added advantage.
- This role requires strong leadership skills coupled with extensive technical and functional expertise in CRM systems.
Qualifications
- Bachelor's degree or equivalent experience in Computer Science, Information Systems, or a related field
- 4+ years of experience with functional and technical aspects of D365 CRM systems and experience leading a team
- Ability to lead a cross-functional team and to communicate complex technical ideas to non-technical stakeholders
- Excellent analytical, problem-solving, and organizational skills and able to prioritize workload
- Strong interpersonal skills with the ability to work collaboratively with others and as a part of a team
- Customer-centric mindset with a focus on continuous improvement and growth
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