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CONSULTANT


HCLTech


Location

Mumbai | India


Job description

Job Description (Posting).

Network Job Description Format PRF #

Remarks

Position / Designation Associate Consultant - Network Data

Reporting To - Position / Designation Track Lead- Network Data

Total Exp 6+

Relvant Exp 5 +

Basic Education Graduate

L Level L3

T Level T6

Track Data

Sub-Track Cisco

Task List ' Strong knowledge of LAN/WAN infrastructures, topologies and protocols.

Strong knowledge of current IT infrastructure trends.

Mastery-level understanding of network management frameworks.

Knowledge And Experience With The Following Specific Product Sets

Cisco routers and Switches including Nexus product line.

Responsible for EIGRP, OSPF, MPLS and BGP routing protocols as well as traffic shaping and packet prioritization.

Strong understanding of Cisco wireless technologies.

Monitor and track network performance to determine problem areas and proactively develop solutions

Knowledge of Infiniband and HP c7000.

Must have experience in designing and deploying large scale network setup.

Skills

Excellent troubleshooting skills.

EXtensive exposure to remote operations.

Strong verbal and written communication skills.

Strong analytical skills.

Good exposure to desinging and deploying compicated networks.

Strong ability to interpret impact of technology choices.

'

Support Enviornment 24x7

Customer Environment Large Scale

Location Houston

Certifications Description Optional / Mandatory

Technical Certification 1 CCNP Mandatory

Technical Certification 2 CCIE(R&S) Optional

Other Certification CWNA Optional

Soft Skills Required Skills

Verbal Good

Written Excellent

Presentation Excellent

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

EIS-Network Data-Network Data

Auto req ID

1350162BR


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