Supervisor - IT Infrastructure
Location
Bangalore | India
Job description
Your Job
We are seeking an innovative, forward-thinking Manager - IT Infrastructure to advance and implement key strategies in support of our vision.
The Manager - IT Infrastructure will bring passion for driving continuous improvement in process efficiency and effectiveness for the expansion of the network support organization in Bangalore India. The ideal candidate will possess the skills and knowledge sought below but, of equal importance, he or she will be self-motivated, possess a positive attitude, and be a creative thinker. Working effectively with cross-functional teams is crucial for success. The ideal candidate will have prior experience supervising a team of infrastructure/network/compute support professionals.
Our Team Koch Global Services (KGS) is the global solutions provider for Koch Industries. We serve more than 130,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGSI rapidly scales up its operations in India, it's employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground level and will play a critical part in helping build out the Koch Global Services India (KGSI) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees.
What You Will Do - Manage the IT Infrastructure Team with integrity. Select, develop and retain the right people. Acquire, share, and apply knowledge. Motivate each employee.
- Provide support to the engineers on the team to ensure services are fulfilling the Customer expectations in the timings defined
- Partner with global leaders to continue to meet the milestones and objectives of the team.
- Drive the innovation and experimentation on the team for long term success.
- Operate autonomously to drive actions based on strategic alignment to the team's long-term vision
- Continually evaluate and improve processes and procedures to maximize team efficiencies
- Partner with other service owners, team leaders and peers to improve processes and identify new service opportunities
- Continuously learn our Company's Culture and grow its application across the global team
- Identify, assess and work to close gaps in each team member's development areas to allow them to contribute at progressively higher levels
- Develop and maintain strong customer relationships across business groups supported; effectively handle and resolve customer escalations in a timely manner.
Who You Are (Basic Qualifications)- 8+ years of overall IT experience
- 3+ years of experience in leadership roles to manage a team size of close to 8-10 members or more .
- Strong administrative skills
- Strong relationship building and management skills
- Effective communication skills across a range of audiences
- Experience working in a multi-cultural environment with a diverse workforce
- Strong vendor relation skills to identify and leverage both internal and external resources that support business objectives
- Strong desire to own the development and career path direction of team.
- Ability to work effectively and collaboratively with minimal direction
- Strong initiative with the ability to seek out opportunities that can create additional value for the organization
- Experience in leading & driving complex projects successfully to closure.
- Strong decision making, critical thinking, organizational and analytical skills
What Will Put You Ahead - ITIL foundation certification
- Experience in Compute and Network operations , Implementation and proactive management
- Understanding of Agile principles
- Understanding of coding: experience with Ansible, PowerShell, Python, APIs
- Experience working with complex enterprise and global stakeholders.
- Knowledge of ITSM best practices and capabilities
- A preference towards optimizing, innovating and automating things.
- Strong analytical thinking and articulation.
- Extreme ownership of outcome and a people's leader.
Who We Are As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
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