Location
Chennai | India
Job description
Job Description (Posting).
Experience with Ansible playbooks. Worked on ansible awx or tower
Good knowledge of Windows and Linux OS
Worked on variety of ansible modules in windows, linux, storage, network and cloud domain
Extensive hands on writing playbooks
Integrate ansible with ITSm systems like snow.
Hands on with bash or powershell or python
Highly organized will need to maintain a reasonably sized library of playbooks, software, and settings
Playbook configurations are kept up-to-date
Systems are compliant per their respective playbook
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification
B-Tech
Skill (Primary)
Tools and Standards-DevOps-Ansible
Job tags
Salary
