WTW
Location
Mumbai | India
Job description
Greetings:
Role: Pension Admin - UK Shift Experience: 1+ Years CTC: Best as per industry standards Work location: Vikhroli Shift Timings: 6:30AM to 3:30PM & 1:30PM to 10:30PM Qualification: Graduation (No gap/drops/ATKT's) Skills: Excellent communication - written & verbal Notice period: Immediate joiners preferred Principal Duties/Responsibilities KPI Management • Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur. • Consistently provide a quality customer experience to clients/members. • Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader. • Deal with queries and requests by the use of standard letters and reference to procedures. • Recognize and escalate potential problem and potential complaint cases. • Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator. • Seek clarification where errors are made. • Monitor own workflow to ensure service levels are achieved. • Prioritise and manage own workload and maintain a rolling schedule of objectives. • Accurately perform manual calculations. • Know and live the firm’s values. Operations Management/Operational Effectiveness • Participate and contribute in team huddles. • Proactively support key initiatives that have been delivered to implement change. • To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly. Relationship management • Assist the wider team in more complex / project work when required. • Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator. • Understand your role within the team. • Support colleagues for holiday cover and workload peaks. • Update and maintain skills matrix Required Qualifications, Skills, Knowledge, Experience Qualifications: ▪ Graduate Skills: ▪ Able to work to a high level of accuracy. ▪ Able to work well under pressure and meet targets. ▪ Interpersonal skills to include good written and verbal communication. ▪ Customer and quality focussed. ▪ Computer literate. ▪ Pass at C or above for Maths and English at GCSE or equivalent. ▪ Experience in UK either DB or DC pensions administration is essential. Knowledge/Experience: ▪ 1+ years Regards, AnkitaJob tags
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