Customer Relationship Management (CRM)

Location

Rajkot | India

Job description

Company Overview

Lakshya Placement Pvt Ltd is a leading consultancy firm that bridges the gap between job providers and job seekers. We provide exceptional placement support and HR solutions based on the skills and talents of individuals. With a team of 2-10 employees, we strive to provide the best career opportunities for candidates.

Job Overview

We are seeking a motivated and enthusiastic individual to join our team as a Customer Relationship Management (CRM) Specialist. As a CRM Specialist, you will be responsible for managing and building relationships with our valuable clients. This is a full-time position based in Rajkot, Gujarat, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Proficient in using email platforms and customer relationship management (CRM) software
• Strong customer focus with the ability to build and maintain relationships
• Experience in customer service or a similar role is preferred
• Proven track record in achieving sales targets
• Ability to quickly adapt to changing priorities and work in a fast-paced environment
• Good knowledge of strategic communications principles
• Ability to effectively cold call and generate leads

Roles and Responsibilities

• Build and maintain strong relationships with clients through effective communication and customer follow-up tactics
• Ensure prompt and accurate response to client inquiries and provide appropriate solutions
• Manage and update client database using our customer relationship management (CRM) system
• Coordinate with the sales team to identify potential upsell and cross-sell opportunities
• Conduct cold calling campaigns to generate new leads and expand client base
• Assist in the development of marketing strategies to enhance customer engagement and retention
• Collaborate with internal teams to resolve client issues and ensure customer satisfaction
• Prepare regular reports on client interactions, sales activities, and customer feedback

Job tags

Salary

Rs 18000 - Rs 35000 per month