Cheerios
Location
Powai, Mumbai | India
Job description
India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Shift timing - Regular
About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
. World's Most Admired Companies, Fortune 2022
. America's Most Responsible Companies, Newsweek 2022
. 100 Best Corporate Citizens, 3BL 2021
. Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022
. 100 Best Companies, Seramount 2021
. Diversity Best Practices Leading Inclusion Index, Seramount 2021
. Best Companies for Dads, Seramount 2021
. Best Companies for Multicultural Women, Seramount 2021
. Top 10 Companies for Executive Women, Seramount 2021
. Military Friendly Employer Bronze, VIQTORY 2021
. Best Place to Work, Canada, Greater Toronto, 2021
. Top 50 - India's Best Workplaces for Women, 2021
. Top Workplaces in Brazil, 2021
. Asia's Best Workplaces, 2021
Hungry for What's Next
We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, 'crazy' ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We've learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding- that only happens when you surround yourself with those who are hungry for what's next.
For more details check out
General Mills India Centre
General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.
Digital and Technology team
Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.
Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in 'Work with Heart'. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you.
Job Overview
Role: Sr. Technical Engineer - Salesforce Platform
Location: Mumbai
The Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform.
We are seeking a Sr. Technical Engineer to join our Salesforce CRM Practice as an individual contributor. This role will leverage technical expertise & passion to execute configuration & customization of Salesforce Core Cloud functionality (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform, Experience Cloud). This role will bring centralized Salesforce CRM platform capabilities & standards to life and will also partner with the Innovation, Technology & Quality (ITQ) and Häagen-Dazs Shops product teams to work closely with Product Owners, internal peers & external partners understand business objectives and requirements and implement & maintain Salesforce technology. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners.
Role Responsibilities
15% Salesforce CRM Practice Operations & Delivery
. Stay up to date on Salesforce Core CRM product strategies, roadmap, architecture, and best practices with Technical Architects
. Support Core CRM Cloud org assessments for platform opportunity identification
. Create & help maintain documentation & refresh of best practices, principles, processes, and standards for Salesforce Core CRM products
. Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, docu mentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives
. Support Salesforce Core CRM pilot opportunities
. Participate the establishment & execution of central practice operations & ways of working
. Active participant in team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs
. Support Salesforce seasonal upgrade release needs
. Continue to build on communication/soft skills
. Learning and enhancing new skills
. Assist with project planning and risk management as needed
. Partner with Salesforce CRM peers & community to knowledge share and problem solve
85% Project & Product Team Partnership & Delivery
. Partnership with Innovation, Technology & Quality (ITQ) and Häagen-Dazs Shops product teams to understand business requirements, evaluate considerations (security, scalability, limits), and deliver solutions through executing design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, & documentation.
. Participate in Salesforce org support model (includes incident management, daily org logging/monitoring & root cause analysis)
. Partners with Analyst & Data Engineers for daily data/integration job monitoring within the Salesforce ecosystem
. Ensure platform principles & governance best practices are being following
. Steward for org for Salesforce org security compliance, including proper encryption, access controls and vulnerability management are implemented
. Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs
. Collaborate with product team to identify & utilize meaningful new features of Core CRM platform
. Support Salesforce Core CRM pilot opportunities
. Partner with Analysts on Salesforce seasonal upgrade release review and testing
. Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc)
. Challenge ideas and opinions to avoid pitfalls and inefficient solutions
. Identify gaps in processes, opportunities for improvements and automation
. Consult, advise and provide subject matter expertise as required
Must - have skills and experience
. 7+ years of Salesforce Core Cloud (i.e. Sales Cloud, Salesforce Platform, Experience Cloud) configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) & customization experience (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, CSS, HTML, Java script, XML, etc.)
. Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.)
. Demonstrated experience of strong communication skills (oral & written)
. Demonstrated ability to work in a team environment yet independently productive
. Demonstrated ability to span geographic and time zone constraints to collaborate on solutions
. Adept at working with cross-functional teams and managing dependencies tied to technical product roadmaps
. Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight
. Effective analytical and problem-solving skills
. Ability to research, plan, organize, and implement new processes or technology
. Experience working in a team using agile development methodologies
Good to have skills
. Salesforce certifications (Admin, Developer)
. Prior successful experience as a Salesforce Admin or Analyst
. Experience with consuming and interacting with MuleSoft integrations
. Experience with DevOps, CI/CD and Cyber Security
. Knowledge of cloud platforms and solutions, such as Google Cloud Platform
. Database experience, including knowledge of SQL, and relational database concepts and models
. Experience with dimensional modeling, ETL, and structured and unstructure d data
. Technologies - Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau
. Understanding of CPG industry
. Experience with modern Software Engineering principles
Skill proficiency expectations
Expert level | Intermediate Level | Basic Level |
. Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality) (Apex, Lightning Web Components, Flow, Visualforce, Aura Components, CSS, HTML, Java script, XML, etc.) . Strong communication skills . Effective abilities to solution (problem statements, options/alternatives, pros/cons) . Working in global teams | . Agile techniques, methods & experience . Identify gaps in processes, opportunities for improvements and automation | . Experience with DevOps, CI/CD, & Cyber Security . Knowledge of Google Cloud Platform |
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