Location
Bangalore | India
Job description
80% - Direct Client Management
- Develop and manage comprehensive project plans; scheduling, resource planning, & coordination, communication planning, etc.
- Responsible for driving targeted milestones to meet agreed timelines
- Measure project performance using appropriate systems, tools and techniques
- Assist with client projects where deeper solutioning is required
- Host strategic consulting with clients related to Client Success activities, including: product education, data review, use cases, help with launches, reengagement, value realization plans and communication planning
- Manage inbound requests from clients related to the product and consulting in best practices
20% - Operational Plan and Efficiency
- Work on cross-functional projects (creating assets, improving operations) to help optimize processes in collaboration with the Director, Global Client Success
- Work with stakeholders across the business (Product, KADs, Engineering) to advocate for scalable client needs, provide context to challenges, and partner on potential solutions
- Collaborate with Director, Global Client Success in developing process flow, documentation, templates, digital client facing assets, process optimization and tools
Who You Are
- 2-5 years experience managing and coordinating multiple projects/initiatives and client relationships concurrently, with the ability to prioritize in the face of competing demands
- Solid organizational skills including attention to detail
- Proven relationship management skills with a customer service mindset
- Excellent client-facing and internal written and verbal communication skills
- Experience with Gainsight, ZenDesk, Google Suite, Microsoft Excel and PowerPoint or similar tools
- Knowledge of Learning & Development softwares and/or a background in L&D or Talent Management
What Sets You Apart
- SaaS implementation or support experience a plus
Job tags
Salary
