Project/Programme Manager
Location
Bangalore | India
Job description
Our Digital unit is responsible for leading BT's digital transformation, delivering brilliant customer experiences and creating the innovative products and services our customers need.
BT's future will be defined by our ability to rapidly bring compelling, innovative ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.
Digital's role is to drive all elements of that equation, from digital innovation through platform delivery and product development, and to do so with absolute focus on our customers. Whether it's creating services like connected care solutions that help you track your loved ones' wellbeing, or security apps that guard against cyber attacks, Digital is about leading BT's digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.
When we say you're welcome here at BT, in line with our manifesto of being sustainable, responsible and inclusive we really mean it. We want our teams to fully represent the communities and customers we serve.
We're open and understanding, so if you need us to make some adjustments to the interview process, let us know. We encourage and celebrate working flexibly, whether that means working certain hours to help with your lifestyle. Talk to us and let's see what we can do.
Why this job matters The Project/Programme Manager executes and coordinates a range of workstreams in the planning, execution and delivery of complex projects/ programmes through all specific phases, in alignment with BT Group strategies and external customer contractual requirements. Partners with BT Group and executive stakeholders within a single or across multiple business units.
What You'll Be Doing 1 - Works with an integrated team in the delivery of end-to-end projects/ programmes contributing to commercial benefit, deliver on time, within budget and to agreed quality criteria from conception through to market launch and transition into operations.
2 - Monitors issue escalations, project risks, dependencies and project changes, ensuring timely intervention and communication to stakeholders.
3 - Consults on complex projects/ programmes using advanced technical knowledge with global impact (cross-functional) driving through execution, analysis, recommendation and implementation.
- Contributes to the development, documentation and implementation of projects/ programmes and change initiatives in line with BT Group policies and strategies, defining and maintaining realistic project plans and monitoring project finances and progress against agreed quality and performance criteria.
- Supports project/ programme communication with stakeholders with timely reporting on performance and where decision making is required, providing all information needed to enable well-informed decision making.
- Defines, documents and executes smaller or less complex projects/ programmes, agreeing and reviewing project approach, engagement and communications plans, and quality and performance criteria with project partners.
- Champions, continuously develops and shares with team knowledge on emerging trends and changes in Project/Programme Management & PMO, e.g., agile methodologies such as LEAN, Six Sigma.
- Mentors other Project/Programme Management & PMO professionals, helping to improve the team's abilities by acting as a technical resources
- Influences stakeholders inside and if required outside of BT Group: work collaboratively with business unit partners and corporate support teams to drive strategy execution and partner on segment or functional strategy projects.
- Proactively identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns.
11 - Ensures commercial obligations, risks and interdependencies defined within external delivery contracts are applied to their projects/programmes and operates the project/programme governance to manage those elements.
The Skills You'll Need Business Case Development
Business Strategy
Resourcing
Financial Management
Continuous Improvement
Scheduling
Project Quality
Governance & Assurance
Conflict Resolution
Agile Methodologies
Organisational Transformation
Requirements Management
Technical Reporting
Project/Programme Management
Decision Making
Growth Mindset
Risk Management
Inclusive Leadership
Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes I take the right decisions that benefit the broader organisation.
Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future I build diverse future-ready teams where all individuals can be at their best.
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