Real Time Data Services
Location
Gurgaon | India
Job description
Dear Folks
We are Hiring for Customer Support Role. Please find below Job Description for the open position . Key Functional Responsibilities : • Handling client queries via various channels such as calls, chats or tickets. • Provide accurate and timely responses to ensure positive customer experience. • Develop a strong understanding of the product or services & stay up to date with new features to ensure accurate information is provided to the customers. • Maintain CSAT by always providing exceptional customer service. • Documenting customer interactions, inquiries & resolution in the customer support management system. • Proactively identify the areas for improvement in customer support processes or workflows. • Meet individual performance matrix such as response time, resolution time, customer satisfaction ratings, and other KPIs. • Collaborate with cross-functional teams such as L2 technical support, billing and network operations to resolve customer issues that requires their expertise. • Willing to work in rotational shifts, including weekends and holidays, as customer support process may require 27/7 coverage to cater to customers across different time zones.Job tags
Salary
