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Location

Pune | India

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Job description

Job Description

Overview

The Lifecycle Customer Marketing Writer spends the bulk of their day working on transactional communications that are vitally important to the customer in order to manage their Avalara products, and subsequently their sales tax and compliance landscape. One day is never the same as the next and projects can move quite quickly. The necessity for the communications are often dictated by outside sources such as government legislation or external vendor requirements, so priorities can be dynamic and change rapidly. You will work closely with a variety of Avalara subject matter experts as well as other teams such as Legal, Editorial and Operations, to ensure accurate and engaging customer email communications, as well as the supporting documentation for internal Avalara team members. This role offers an opportunity to directly impact the customer journey with Avalara!

Responsibilities

• Writing of multiple emails per week, and sometimes per day, typically short and transactional in nature
• Writing of Frequently Asked Questions or accompanying clarifying articles and internal talking points. 
• Must be comfortable using a business intake format (JIRA) and minimal research to create content due to the rapid nature of most of the projects
• Daily use of the JIRA ticket management system is required as well as reporting outstanding tickets using the submission queue
• This role works most closely with other Lifecycle Marketing team members (currently US based) so time management will be important
• Multiple projects are in process at any given time, so project management skills are a must
• Zoom meetings are often required to understand the requirements of the project and communicate timelines

Qualifications

• Bachelor’s Degree
• 5+ years of experience in marketing, journalism, editorial, communications, or other related field that required writing experience
• 1+ year of Marketing experience preferred
• Strong level of Google Docs or Microsoft Word proficiency
• Jira familiarity required
• Highly proficient written and spoken English language skills
• Excellent verbal and written communication skills
• Ability to adhere to style guides as provided by Avalara to ensure preferred language is used and maintained
• Ability to be a self starter and work independently
• High sense of urgency and ownership
• Editorial experience with familiarity with standards such as the Chicago Manual of Style or similar preferred, but not required

About Avalara

About Avalara:
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

 

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

 

Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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