Location
Chennai | India
Job description
Who We Are!
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.
“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.
What We Are Looking For:
We are seeking a skilled IT Web Security Analyst specializing in malware remediation to join our team. As an IT Web Security Analyst, you will be responsible for identifying and mitigating security risks associated with web-based malware and cyber threats. In this role you will primarily be working tickets that range from proactive website reviews to complex database infections. You will work to resolve malware infections, documenting every step you take, before composing an email to the customer advising on the steps you've taken to clean malware as well as the steps the customer should take to combat future attacks.
What You’ll Be Doing:
- Conduct Website and/or Web Server reviews, looking to identify new malware trends and remediate active malware infections.
- Perform website patches for XSS and/or SQLi vulnerabilities.
- Review components of a website (Plugins, Themes, Extensions, Addons, etc) to identify opportunities to harden against future attacks.
- Detailed documentation of all work completed and observations during the review process.
- Attention to detail and excellent written skills are a must!
- Write detailed and technical emails to non-technical customers outlining steps taken and steps the customer will need to take.
- Monitor various ticket queues with the ability to prioritize tickets based on circumstances.
- Monitor internal communication channels for questions from external teams (Billing, Sales) as well as Tier 1 support teams.
- Make outbound calls to customers when the circumstances make sense.
- Occasionally take escalated calls or chats that require Tier 3 involvement.
- Occasionally create internal support documentation to be used by internal teams.
Requirements:
Education
- Bachelor’s degree in computer science, Information Technology, or a related field, or comparable experience.
- Relevant certifications (e.g., CISSP, CEH, GIAC) are a plus.
Experience
- 3+ years of experience in web security or a related area.
- Familiarity with web programming languages (e.g., HTML, CSS, JavaScript), server-side technologies (e.g., PHP, ASP.NET), and content management systems (e.g., WordPress, Drupal) to identify and address security issues .
- Strong knowledge of web security principles, common web vulnerabilities, and attack vectors.
- Understanding of DNS, firewall technologies, and secure coding practices.
Talents and Desired Qualifications:
- Strong problem-solving and analytical skills, with the ability to think critically and make quick decisions in high-pressure situations.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn and adapt to new technologies and software.
- Excellent communication skills, both written and verbal, to effectively collaborate with technical and non-technical stakeholders.
- Excellent documentation skills. All steps taken during a malware review process must be documented heavily.
Job tags
Salary
