Lead Operations Program Manager
Location
Bangalore | India
Job description
As passionate about our people as we are about our mission.
What We're All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our 'Circle of Awesomeness' award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Program Manager for our Centre of Excellence. In this role, you'll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role.
To ensure success as a Program Manager running tracks on transitions, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible. A top-notch Program Manager in this role is expected to demonstrate mastery of the processes like Transition, Biz Operations to minimize any associated costs or risks.
Responsibilities - Partner with internal & external clients to understand business requirements and expectations.
- Design and execute project plans and documentation for assigned Projects
- Direct project resources to complete tasks in a timely manner in accordance with the best practices
- Work closely with internal stakeholders to drive projects like Biz Operations, Transition programs, Hiring & Onboarding, Success metrics of newly built business delivery teams & their ramp up
- Track status and provide updates in relation to overall implementation process.
- Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.
- Analyzing any internal requests for changes and consulting with management to deny or approve the proposed changes.
- Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.
- Conducting workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies.
- Ensuring that transitions are planned and carried out in a timely manner and within budget.
- Keeping all parties involved with the transition updated on its progress.
- Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
- Providing company-wide guidance during unplanned changes, such as the passing of a senior employee.
- Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc
- Should be able to understand and design What-if models
- Work closely with cross functional teams, managers and executive leadership
Experience And Knowledge - Bachelor's or master's degree in related field or equivalent experience
- 4-6 years' previous work experience in similar role
- Project Management Methodology exposure preferred (PMP or PMI)
- Agile exposure preferred (CSM or CSPO)
- Strong analytical and problem-solving skills
- Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
- Good hands-on experience of MS Visio, Lucid charts etc.
- Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
- Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
- Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
- Capable of assessing project risks and related mitigation steps.
- Possess project leadership qualities.
- Client first attitude and commitment to satisfaction
- Strong written and verbal communication skills
- A relentlessly positive disposition.
- Excellent people and teamwork skills.
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
- Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
- Financial Services and enterprise software experience preferred.
Health & Wellness - Hybrid & Remote Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Generous Retirement Benefit Plans, including a company-matching HSA program.
- Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – 'You Earned it'
How We Give Back To The Community You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our
Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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