Call Center / Back - Office Executive
Location
Nashik | India
Job description
Aspirewebs & Informatics is looking for Call Center / Back - Office Executive to join our dynamic team and embark on a rewarding career journey
- you will be a key point of contact for customers, handling inbound and outbound calls while also managing administrative tasks in the back-office
- This role requires effective communication skills, attention to detail, and the ability to multitask
- The Call Center / Back-Office Executive contributes to providing excellent customer service and ensuring smooth operations
Key Responsibilities:
- Customer Interaction:Handle inbound and outbound calls to address customer inquiries, issues, and requests
- Provide accurate and timely information to customers in a professional manner
- Administrative Tasks:Perform back-office tasks such as data entry, document processing, and record maintenance
- Update and maintain customer databases with relevant information
- Issue Resolution:Investigate and resolve customer complaints or concerns, escalating issues as needed
- Coordinate with other departments to provide comprehensive solutions
- Follow-Up:Conduct follow-up calls to customers to ensure satisfaction with resolutions
- Monitor and track the progress of ongoing issues
- Documentation:Maintain accurate and detailed records of customer interactions and back-office activities
- Prepare reports and summaries as needed
- Communication:Collaborate with team members and other departments for efficient issue resolution
- Relay important information to relevant parties within the organization
- Compliance:Adhere to company policies and procedures in handling customer information
- Ensure compliance with regulatory requirements related to customer interactions
- Professionalism:Represent the company in a professional manner during all interactions
- Uphold a positive and customer-focused attitude
Job tags
Salary