Cielo Talent
Location
Delhi | India
Job description
Job Description
The Salesforce System Administrator will support the administration and development of the Growth team CRM application. This role will also help support the administration of other Growth technology tools including 6sense, Ringlead and Zoominfo. The administrator must have strong problem-solving skills and poses a keen ability to understand and conceptualize applications from both a technical and user perspective. Duties and Responsibilities: Identify business needs, opportunities, and problems related to the CRM and document requested changes/business requirements. Analyse requirements and collaborate with the Rev Ops Team to determine effective solutions and propose to key stakeholders. Prioritize and estimate requirements with the Rev Ops Technology Team during regular Scrum Team meetings. Actively participate in all Scrum meetings as a member of the Rev Ops Technology Team. Collaborate with IT to design, implement, test, and deliver custom solutions where programming is needed. Assist in the preparation, facilitation, and execution of User Acceptance Testing as necessary. Assist in the training of stakeholders to ensure successful adoption of delivered solutions. Maintain data integrity for business intelligence, working closely with the Business Intelligence Analyst. Manage user accounts and permissions within the CRM. Build and maintain relationships between business units, technology teams, and support teams. Manager support queue of Growth Technology Service Desk tickets. Education: Bachelor’s degree in management information systems or related field of study. Experience: At least 2-5 years of experience as a CRM Administrator, specifically Salesforce Experience participating in requirements gathering sessions and writing formal requirements documentation. Strong requirements analysis abilities Excellent working knowledge of business analysis, quality assurance, and system development methodologies Excellent writing/editing and verbal communication skills, with the ability to develop and deliver compelling presentations in support of recommendations. Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives. Superior verbal, written and presentation skills required with the ability to work and communicate with all levels of management. Exposure: Strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into system requirements. Experience with Scrum (or other agile methodology) is a plus.Job tags
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