Allied Digital Services Limited
Location
Delhi | India
Job description
We are looking for Team Lead role.
Location – Barbil, Keonjhar District, Odisha. CTC- 4.8lpa Shift – Rotational Shift Job Description: The IT Support Technical Team Lead is responsible for leading a team of IT support technicians in providing efficient and effective technical support services to end-users within the organization. The role involves overseeing the daily operations of the IT support team, ensuring high-quality customer service, resolving escalated technical issues, and contributing to the development and implementation of IT support processes and procedures. Responsibilities : Lead and manage a team of IT support technicians, including hiring, training, coaching, and performance management. Provide technical guidance and expertise to team members, assisting with complex technical issues and escalations. Prioritize and delegate support tickets, ensuring timely resolution of technical issues and adherence to service level agreements (SLAs). Collaborate with other IT teams and departments to address cross-functional technical challenges and implement solutions. Develop and maintain IT support processes, procedures, and documentation to streamline operations and enhance efficiency. Monitor and analyze support metrics and trends to identify opportunities for improvement and optimize team performance. Serve as a point of contact for escalated technical issues, acting as a liaison between end-users and technical specialists to ensure prompt resolution. Stay current with industry trends, technologies, and best practices related to IT support, and incorporate new knowledge into team. Participate in project planning and implementation efforts, representing the IT support team and providing input on technical requirements and resource needs. Foster a positive and collaborative team environment, promoting knowledge sharing, teamwork, and continuous learning. Candidate Profile : Strong technical expertise in desktop support, troubleshooting, and system administration across Windows and/or macOS environments. Previous experience in a leadership or supervisory role, with proven ability to lead and develop a team of technical professionals. Excellent communication and interpersonal skills, with the ability to effectively interact with end-users, stakeholders, and team members. Solid understanding of ITIL framework and best practices for IT service management. Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus. Interested candidates, please share your resume at [email protected]. Thanks & Regards, HR TeamJob tags
Salary
