Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met
Managing, researching on auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts & issues.
Job Qualifications
Graduate or equivalent experience
Excellent customer service skills and a passion to help others
Ability to be a self-starter and work independently
Excellent time management skills
Claims background experience a plus
Strong geographic knowledge of surrounding area
Auto Technical or claims workflow experience is a plus
Critical thinking with the ability to make decisions with limited supervision
Strong organizational skills
Excellent oral, phone and written communication skills
Strong team skills are required
Strong computer, typing and grammar skills
We Offer
Competitive salary
Medical coverage
A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and engaged
Impactful work by serving customers and the community in times of need
