Location
Pune | India
Job description
- The objective is to design, develop, customize and administer BMC Helix CMDB and Discovery that align with Asset, Incident, Problem, Change, DWP and Knowledge Management
- Creating and maintaining technical documentation with respect to system design
- Exposure to recent Helix releases, implementations, and applications is must
Key Accountabilities for Engineer Helix Tools:
- Development and Customization of Helix CMDB v9, v19.8 and v20.
- Administration & Configuration of BMC ITSM CMDB
- Helix Discovery Application Modelling
- Administration, Configuration and Customizations of BMC Helix Discovery
- Integration of CMDB with 3rd Party data sources using Web Services, REST APIs.
- Develop and implement customer value through development
- Minimizes the backlog and aging of support issues
- Troubleshoot BMC Helix Discovery and CMDB.
- Administration & Creation of Spoon Jobs
Capabilities:
- 3+ years of experience with BMC Helix CMDB and Discovery Product and features
Understands TMF Group s business lines, regulatory requirements and how the organization is structured. - Experience in Action Request System development
- Experience in Administration, Configuration and Customizations of BMC Helix Discovery
- Experience in BMC CMDB customizations
- Experience in BMC Helix discovery Administration, configuration and application modelling
- Experience in Integrating CMDB with multiple data sources
- Supports the up skilling of team through sharing of knowledge, best practice, and coaching
- Will share knowledge to ensure targets are met.
- Understands own motivation and impact of personal impact to optimize personal and team performance
- Communicates (verbally and through written work) information in a clear and concise manner
- Will manage stakeholders expectations with regards to delivery.
General skills:
- Team player.
- Constant learner & self-motivated person.
- Analytical and problem-solving skills.
- Ability to work without direct supervision.
- Ability to work under pressure.
- Good communication and interpersonal skills.
- Familiar with ITIL & ITSM principles.
Whats in it for you
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- you'll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
- Marriage Gift policy
- Paternity & Adoption leaves
- Interest free loan policy
- Salary advance policy
- Covid support taskforce
- Well being initiatives
Job tags
Salary
