Genpact
Location
Ahmedabad | India
Job description
Process Developer - Customer Service - HIG016158
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
We are inviting applications for the role of Process Developer, Customer Service
In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.
Responsibilities
• Respond to customer queries and concerns
• Provide support on customers account & improve Customer's experience.
• Ability to provide great customer experience / solve customer issues/ Ability to upsell
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and call out product bugs
• Provide excellent customer service to our customers
• Demonstrate the capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Preferred qualifications
• Work experience in Customer Service with experience in credit cards/banking
• Relevant experience in a customer service role chat/email/voice
• Analytical skills with customer-centric approach
• Excellent proficiency with English & Hindi
• Ability to work on a flexible rotating schedule 24x7 (including weekend shift)
• Good attention to detail
Minimum qualifications
• Any graduate degree or equivalent with an excellent academic record
• Effective probing skills and analyzing / understanding skills
• Excellent Interpersonal Skills
Job tags
Salary
