HARCEPT IT Services Pvt. Ltd.
Location
India | India
Job description
Harcept IT Services employs a growing team of IT professionals. We are looking to hire a skilled desktop support engineer to assist our clients with software issues. You will be required assist with installations, software upgrades, systems integrations, and IT-related issue
WHO WE WANT TO HIRE
To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, should be familiar with backups, history in security, good problem-solving skills, and high-level interpersonal skills.
RESPONSIBILITIES:
ü Responding to client support requests.
ü Contacting clients to find out the nature of the problem.
ü Connecting client via a remote link.
ü Troubleshooting software issues.
ü Installing and upgrading operating systems and computer software.
ü Troubleshooting networking and connection issues.
ü Advising on software or upgrades.
ü Completing job reports and ordering supplies .
ü Manage Help Desk tickets in a timely manner
ü Respond to customer issues via phone, email and computer chat
ü Document customer interactions
ü Run diagnostics to resolve customer reported issues
ü Escalate issues as per escalation SOPs.
Job tags
Salary
