Customer Service Executive-SBI

Location

Bangalore | India

Job description

Qualification : Any Graduate

Candidate should be fluent in English and Hindi

Adhar card mandatory

Pan card mandatory

6 Days working

Work time 9.30am 6.30pm

Sunday fixed Off

Work from Office (Shivaji Nagar Bangalore)

CTC : Upto 20000/ per month

Take Home : 15429/ per month

Quarterly Bonus : 3744

Overview:

The Customer Service Executive at SBI plays a crucial role in ensuring customer satisfaction and loyalty. They are the primary point of contact for customers handling inquiries resolving issues and providing information about SBIs products and services. This role is essential in maintaining a positive and professional image of the bank.

Key Responsibilities:

• Assisting customers with account inquiries transactions and issue resolution.
• Providing information on various banking products and services.
• Handling customer complaints and escalations in a professional and empathetic manner.
• Processing customer service requests promptly and accurately.
• Identifying opportunities to upsell or crosssell banking products.
• Maintaining customer records and account information.
• Ensuring compliance with banking regulations and policies.
• Participating in ongoing training and development programs.
• Contributing to the improvement of customer service processes and procedures.
• Collaborating with other departments to resolve customer issues.

Required Qualifications:

• Bachelors degree in a related field or equivalent work experience.
• Prior experience in customer service or banking industry.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and decisionmaking skills.
• Customeroriented with a focus on delivering highquality service.
• Ability to multitask and work efficiently in a fastpaced environment.
• Proficiency in using relevant computer applications and systems.
• Adaptability to handle diverse customer interactions and issues.
• Knowledge of banking products services and regulations.
• Good understanding of customer relationship management principles.
• Ability to work well in a team and collaborate effectively.
• Attention to detail and accuracy in handling customer data.
• Strong ethics and integrity in dealing with sensitive customer information.
• Willingness to work flexible hours including weekends and holidays.
• Proactive approach to continuous learning and selfimprovement.

communication,adaptability,customer service,communication skills,customer satisfaction

Job tags

Salary