The Retail Jeweller India
Location
Mumbai | India
Job description
About Us
We ( are a bi-monthly business magazine for the jewellery and gemstone industry with enormous online and social media presence. Our magazines have been a runaway favourite business magazine of India's gemstone and jewellery retailers since our debut in 2004. We also organize events such as ' The - Retail Jeweller India Awards ', India s most prestigious and elite event for jewellery retailers ( and ' The Retail Jeweller India Forum ' ( - An Industry Conference which has experts speaking for the Growth of the Retail Jewellery business. We are a fast-growing organization with expansion of business in India and the Middle East Region. Completely focused on the subject of jewellery retail, our magazine is well established as a leader in the industry. Job Role We are looking for a ' Customer Success Manager ' with at least 3 - 5 years' work experience, this role is responsible for customer management after the sale is complete and they continue to work with customers to keeping them up to date and maintain relationships. An Ideal candidate will be someone who has worked for an Ad Agency or on the client side with experience in brand marketing. Responsibilities To act as a link between the company and the client. Handle multiple accounts by managing defined account deliverables within the set timelines. Actively engage with the internal team (creative/publishing/marketing/digital) to ensure that the solution being presented to the client meets/surpasses expectations. Collect feedback and resolve client complaints. Present monthly reports to your reporting manager & management. Skill Set And Requirements MBA in Marketing with 3+ years of experience Proficient with digital marketing Proficient with managing production of audio-visual films Deep knowledge of brand activation at retail, PR and other brand promotion activities Sound experience in handling agency brief and deliveries A team player, who has an eye for details, excellent verbal and written communication skills. A level-headed person and adept at multitasking, decision making and problem solving. Ability to handle crisis situations with ease. Quick response to deadlines and an eye for detail. Good knowledge of MS Word, PowerPoint, Excel and Google Office Suite Skills: customer experience,client servicing,key account management,brand building,brand marketing,customer success,customer satisfaction,customer success strategiesJob tags
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