Technical Support Engineer
Gilat Satellite Networks India
Location
Noida | India
Job description
We are currently looking for Tier2 Support Engineer in ASIA region, providing services and support for Gilat products and solutions.
What you will do:
- Provide technical Support to Gilat Customers for Gilat and third party products (IP Networking, Cellular, RF and Satellite communication)
- Perform software upgrades, onsite Installation, Site survey, and Analysis of problems
- Lead worldwide Demos related to Gilat s products and solutions (mainly in Asia region)
- Perform Customer visits, Provide Analysis reports, technical document and frontal training.
- POC for dedicated customers (Weekly conference calls)
- Resolve Customer Service Request within SLA
- Work with ERP Systems (SAP, CRM, SharePoint)
Requirements:
- B.E / B. Tech - Electronics / Communication Engineering
- At least 3 years of experience, working as customer service engineer in customer environment Must.
- Experience with remote connection (Team viewer, VPN, Etc) Must.
- Good level of English - Must
- Working knowledge in TCP/IP networking (protocols, Sniffer Analysis) Must.
- Ability to work during weekends and holidays Must.
- Ability to go out station/abroad Must.
- Be familiar with VSATs and Satellite communications Must.
- Be familiar with RF equipment and testing tools (Cable types, Connectors, Spectrum Analyzer, Power meter etc) Must.
- Be familiar with Earth station antennas (RFT, UPLC, ACU) Advantage
- Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) Advantage.
- Customer-focused approach and commitment to deliver high-level customer service
- Strong ability to work independently and in a team environment
- Capacity to thrive in a fast-paced and rapidly-changing environment
Job tags
Salary
