Software Specialist - Technical Support
Excel HR Solutions Pvt. Ltd.
Location
Mumbai | India
Job description
Role Description: The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM.
Key Responsibilities
- Be updated with process and product knowledge
- Understand client’s infrastructure Be updated with compliance processes and protocol
- Understand client grievances and understand the root cause of the issue created
- Maintain internal communication to keep them updated about the status of resolution through calls and emails
- Maintain highest level of customer satisfaction through service as well as technical resolution
- Bifurcate issues into front end or backend technical issues Identify and report potential P1 cases in timely manner to the Lead/Mentor
- Provide correct and timely resolution to issues
- Follow all security and compliance protocol set by the organization and highlight discrepancies in a timely Manner
Computer Networking,IT support,Desktop support,software specialist,Software engineer,Information technology
Designation: Software Specialist - Technical Support
Vacancies: 24
Experience: 0 - 4.0 Year(s)
Telephonic Interview scheduled. Apply now and attend interview.
Job tags
Salary
Rs 3 - 5 lakhs p.a.
