Sr. Counsellor /Admission Counselor Manager

Location

Mumbai | India

Job description

• Driving inquiries & admissions for the online learning programs, starting from engaging with well-qualified leads till the final conversion i.e. enrollment in the program
• Counselling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options
• must have experience is handling team of counsellor and helping and guiding counsellor to close their leads
• Managing and maintaining MIS reports in ERP and present it to the reporting authority on a daily/weekly basis
• Maintain regular communication with prospective participants for coordinating admission activities and resolving problems
• Handling outbound calls/Inbound calls to explain the courses.
• Generate inquiries, applications, and enrolments as per the target assigned
• Conducting Online Group counseling
• Making calls to cold leads on a regular basis.
• Follow the sales process and complete the admission

Ideal Profile

Desired Candidate Profile:

• Result-orientation, enthusiasm and the ability to work under pressure
• Willingness in career counselling (in education, & admission)
• Excellent & non-comprisable verbal and written communication skills and negotiation skills. Communicate smoothly and efficiently with people from various backgrounds
• Minimum 5 - 7 years experience in Tele-calling / Counselling
• Added advantage of having worked or having knowledge about the AVGC (Animation, Visual Effects, Gaming & Comic) Industry.
• Must be confident and have good communication skills.
• Must be enthusiastic, persuasive, and competitive.
• Must be result driven and can work well in changing environments.
• Must be soft spoken and polite.

Job tags

Salary