Team Leader - Food & Beverage
Location
Udaipur | India
Job description
Company Description
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Description
. Organizes the work and number of personnel according to level of activity.
. Shares the responsibility for meeting the department's targets with his/her superior.
. Takes part in inventories and manages stocks under his/her responsibility.
. Analyses results and implements corrective actions as necessary.
- KEY OPERATIONAL RESPONSIBILITIES
Financial
- Assist F&B management with achieving financial targets
- Supervises the team's sales attributes
- Offers suggestions and advice to guests regarding the different services available
- Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
- Increases revenue for the point of sale through additional sales techniques
- Helps the point of sale attain profitable results
- Helps increase guest loyalty through quality of service
Operational
- Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
- Helps employees improve their skills and provide support for career development.
- Manages the team on shift basis.
- Ensures guest satisfaction, quality and high standards of service for customers.
Team Management
- Evolves working methods in line with brand philosophy
- Respects labor laws, particularly when preparing work schedules
- Integrates, trains and manages personnel
- Ensures his/her staff are well presented (clothing, personal hygiene etc.)
- Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc.)
General Duty
- Is attentive to guests' requests and meets them
- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
- Respects the instructions and safety guidelines for the equipment/s used
- Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc.)
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
Inter - Personnel Traits
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Resilience
Qualifications
- Degree /Diploma in Hotel Management
- Relevant experience in F&B and supervising a team
Job tags
Salary