Location
Mumbai | India
Job description
You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.
When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage - helping us attract and retain top talent and drive better business results.
The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.
- Under close supervision, performs routine tier-one Helpdesk computer support and responds to user requests. Will assist users in resolving problems through diagnosis and discussion of the particular problem. Will take the necessary steps to recognize the problem, isolate, and resolve the problem. Typically resolves problems of a moderate level of complexity, referring more difficult problems to senior-level personnel.
- Performs basic workstation and network troubleshooting analysis and problem resolution.
- Performs basic hardware and software installation.
- Performs computer and peripheral (printer, A/V, etc.) setup and maintenance.
- Assists with backup, archiving, and restoration of data and electronic media.
- Occasional travel may be required.
- Bachelors degree in computer related field and two years related experience or Diploma degree in computer related field with four years of experience required.
- Basic knowledge of computer systems and prevailing office software required.
- Some experience in computer support or customer service desired.
- Shift time - 6.00pm to 3.00am(India time) - Monday through Friday. - Full-time remote/Hybrid
- Location - Mumbai - Andheri
Job tags
Salary
