HCLTech
Location
Chennai | India
Job description
Job Description (Posting).
Storage hardware subsystems including IBM, EMC, DASD and Removable(Tape) Media Devices and Virtual Tape, IBM/STK ATL (robotic tape library) Mainframe Tape, Virtual Tape & DASD Management Work with Application teams supporting all Disk and Tape allocation issuesz/OS Operating System Storage installing, troubleshooting, operating, testing, planning and configuring relevant technologies.Systems Managed Storage (DFSMS, RMM Tape Management, DFDSS DFHSM FDR ABR CPK, FDREPORT, FDRINSTANT)Disaster Recovery testing for all PepsiCo Divisions (FDR/ABR/ABARS/T-Rex/TPCR replication)Catalogs Management, (Add, move, recover Catalogs, along with size adjustments)Storage monitoring tools installations and useMonitor and add new storage volumes as neededHand's-on expertise with System z storage data migration and replication.z/OS(MVS) program product installation and supportProject Management (Microsoft Project and Project Life Cycle Processes)Per (1.) Incident Management + Change Management (Planning & Execution)On - call EscalationTicket QualityProcess adherence & Security complianceCustomer feedback ( Appreciations, CSAT survey results)KB preparation and review, Knowledge sharing & documentationRoot cause analysis / Problem Management + Capacity / Architectural ManagementSLA compliance for ticketsValue AddTraining / MentoringVolume ManagementVolume initialization & reclaimCatalog Management. Scratch Pool tape Maintenance.Tape Library hardware support.Backup & Restore (HSM, ADDRSU & FDRABR).SMS routine changes & maintenance VTS and ATL knowledge.Storage housekeeping jobs maintenance.FICON/ESCON Support.REXX coding support.JCL programming knowledge to run storage housekeeping jobs.Tape Management activities using ZARA etc..Dataset Management.Independently resolve tickets within SLA BMC main view knowledge.DR Testing knowledge.Years of Experience Total : Above 7 to 9 Years of experienceRelevant : Minimum of 7 yrs in Storage L3 support (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Qualification B-Tech No. of Positions 1 Skill (Primary) EIS-Mainframe-System Programmers Auto req ID 1068376BRJob tags
Salary
