Samyojak Consultancy Services
Location
South Goa | India
Job description
Job Overview:
Playing a crucial role in enhancing customer experience by managing telephonic communications and providing information related to Automobiles products and services. This position requires excellent communication skills, a customer-centric approach, and the ability to effectively convey information to potential buyers and existing customers.
Job Responsibilities:
- Receive and handle incoming calls from customers and potential buyers.
- Coordinate with customers to schedule test rides, service appointments, and showroom visits.
- Effectively communicate product details to customers and assist them in making informed decisions.
- Collect customer information and update the CRM system with accurate details.
- Conduct follow-up calls to gather customer feedback after test rides and service appointments.
- Collaborate with other departments, such as sales and service, to relay customer information and ensure a seamless customer experience.
Job Requirements:
- High school diploma or any graduate.
- Freshers can also apply.
- Proven experience in a customer service or telecommunication role.
- Excellent verbal communication and active listening skills.
- Customer-focused with a positive and friendly demeanor.
- Ability to multitask and handle a high volume of calls.
Familiarity with products and a passion for automobiles is a plus
Location - Panaji, Goa.
For any further details please write to us on
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