IT Service Desk Associate
Location
Jaipur | India
Job description
Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
IT Service Desk Associate We are looking to hire in
Jaipur, India an addition to our global Technology and Security Team.
The role - You will be responsible for supporting end users' hardware and software, troubleshooting problems as they arise, and for monitoring and responding to security incidents in real-time.
- Diagnosing, researching, and testing new or unusual technical issues.
- Documenting new troubleshooting resolutions.
- Collaborate with the rest of IT team to implement security controls and technologies to protect against cyber threats.
- You will work independently in support of end user requests.
- Collaborate with Technology and Security team members to address troubleshooting requests, project rollouts, and policy applications.
- Organise and run IT Trainings.
- Monitor network traffic and system logs to detect and respond to security incidents.
- Monitor system alerts and logs to detect and respond to security incidents.
- Looking after TCP/IP Networking, hubs and switches.
You have - Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- Minimum 3 years' experience with level 1 and 2 support
- 2+ years of experience in cybersecurity or related field
- Sound knowledge of security frameworks such as NIST, ISO, or CIS
- Strong analytical and problem-solving skills.
- Previous experience with MS SharePoint and MS Teams.
- Experience supporting both Windows 11 and MacOS operating systems and the Microsoft Office suite of apps.
- Experience with Azure Active Directory administration.
- Experience with Meraki, PowerShell, Python and HTML is a plus.
- Experience supporting Office 365 environment.
- Ability to travel occasionally to support other office locations within the region.
- Valid driver's license and either have or you will obtain a valid passport
We take care of you! At Spaulding Ridge we firmly believe every interaction and collaboration is deeply personal. We strive to nurture a culture where each business endeavour is an opportunity to connect. We prioritize our employees' career development, offering top-notch training, mentorship, and ample opportunities for growth. At our core lies our entrepreneurial spirit that values and celebrates unique perspectives and drives impactful change as a global leader.
Here are some of our great perks and benefits to highlight:
- Competitive benefits package, including private medical, dental, vision, and life insurance;
- Paid time off (annual leave, public holidays, and additional floating days);
- Monthly technology and wellness allowance;
- Annual individual learning stipend and Formal mentorship and learning & development programs.
Spaulding Ridge's Diversity, Equity & Inclusion (DEI) Commitment When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support DEI, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay ( [HIDDEN TEXT] ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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