Location
Bangalore | India
Job description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Program Manager is responsible for delivering IT programs to schedule, budget and quality. The role requires mastery technical knowledge of project and Program management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Program Manager must have excellent stakeholder relationship management skills to successfully lead and manage the team and stakeholders, and have expertise recognized and requested by customers.
Your key responsibilities
- Successfully execute the program to agreed schedule, budget and scope
- Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
- Plan the program based on a defined need – results in detailed scope/budget/schedule baseline
- Monitor and control the work to ensure that the program remains on track and in control
- Plan for and manage change
- Reports on variances to the approved program baseline
- Close the program to formalize acceptance of the project result and release project resources
- Interface and communicate with program team, management and stakeholders
- Manage program work and resources to enable successful and timely completion of the project
- Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
- Delivery of program aligned to overall business and technology strategies and architectures
- Work within defined governance processes
- Manage external contracts and suppliers where required
- Support development of business cases with the customer team including leading on the solutions estimate
- Lead the development of the program charter and scope, and ensure delivery of the solution to schedule, budget and scope
- Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales
- Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program
- Ensures that quality program standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
Skills and attributes for success
- Experience of managing IT projects/programs with personal accountability for delivering to time and cost for large, complex projects typically up to $2m - $15m in value and 12 to 18 months in duration
- Experience of managing teams of 20+ FTE’s
- Mastery in program and project management methodologies, tools and templates (includes project planning, schedule development, scope management and cost management)
- Track record of customer focus, based on openness, trust, and delivering on promises
- Extensive experience of delivery that includes the use of supplier and off-shore resources
- Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
- Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
- Management skills to manage one or more large, complex projects simultaneously
- IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement.
- Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
- Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
- Strong communication and interpersonal skills (includes negotiation)
- Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
- Leader in the use of IT methodologies, processes and standards for program and project management
To qualify for the role you must have
- A degree in Computer Science or in a related discipline; or equivalent work experience
- One or more professional certificates to supplement formal education/experience in support of Program Management
- 10 to 15 years in a corporate IT environment
- 12+ years experience in program management
- Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)
- Work experience in a professional services industry, preferred
- Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
- Familiarity with ITIL v2 or 3 would be advantageous
- Familiarity SAFE Agile
Ideally, you’ll also have
- Monitors and manages program baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances
- Proactively identify risks and issues on program - leading team to develop risk management and issues management plans
- Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
- Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
- Develop and manage plans to address program strengths, weaknesses, opportunities, and threats
- Ability to balance both the "science" of how to perform project management and the "art" of program management, which is learned through experience and skill training/application
- Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
- Demonstrate business analytics to manage and meet sponsor and customer needs
- Direct supervision provided by an experienced program manager or sub-lead; frequency on a weekly or as needed basis
- Program manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
- Program manager leads project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress
- Program manager coaches, mentors and supports less experienced project managers
- Extended and unsociable hours may be required to meet target schedule dates
- Due to the nature of the Global organization, national and/or international travel may be required
What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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