Bruker
Location
Mumbai | India
Job description
Overview About Bruker: As one of the world's leading analytical instrumentation companies, Bruker provides advanced solutions in various fields of research and development. With a focus on improving product safety, accelerating time-to-market, and enhancing the quality of life, Bruker has been driving innovation in analytical instrumentation for over 60 years. With a global presence spanning over 90 locations and a dedicated team of 7,500 employees, we are committed to delivering excellence in our industry. Job Description As a crucial member of Bruker AXS's global B2B team, the Marketing Communications Data Assistant plays a pivotal role in effectively managing the company's email communications. The role requires daily monitoring of multiple email inboxes, such as info.baxs, leads.baxs, and the webshop. Key responsibilities include reading, interpreting, translating, forwarding, filing, and responding to incoming emails. Moreover, the Marketing Communications Data Assistant is responsible for maintaining and updating lead and contact records within Bruker AXS's CRM (Salesforce.com) and Marketing Automation Platform (Act-On) systems as needed. This role also contributes to the upkeep of prospect and customer contact data, including email and postal addresses, and assists in creating email lists.
Responsibilities Job Responsibilities - Email & Data Management Specialist 50% of the time: Monitor several email inboxes including info.baxs, leads.baxs, and webshop daily. Read, translate, interpret, and take action on each message. Forward messages to the appropriate team or manually enter them as a Lead or Contact in AXS’s Salesforce.com org. 15% of the time: Process RFQ email notifications from third-party portal lead sources, such as DirectIndustry. Respond to each request, manually enter each as a Lead, and add it to the appropriate Campaign. 15% of the time : Manage email auto-replies, bounces, opt-outs, and create e-newsletter lists on a monthly basis. Assist with creating and cleaning other email marketing lists for webinars, product promotions, service contracts, and other campaigns, as needed. 20% of the time: Assist with data maintenance tasks in CRM and Marketing Automation Platform systems, such as updating contact information, translating local-language fields to English, standardizing data, and enhancing records with data from other sources. The Marketing Communications Data Assistant should possess crucial skills, including expertise in managing emails and data entry, familiarity with CRM systems like Salesforce.com, and a grasp of marketing automation tools. Proficiency in English for both spoken and written communication is essential, along with the ability to translate to and from other languages using tools such as Google Translate It also requires a commitment to data privacy and security policies, guaranteeing the secure and compliant handling of sensitive information. strong communication and attention-to-detail capabilities, multitasking and problem-solving proficiency, organizational skills, language competency, technical aptitude, adaptability, collaborative teamwork, effective time management, customer-centric orientation, and adherence to ethical data handling principles. The role entails active participation and contribution within a team dynamic, complemented by the capability to work independently with minimal supervision. Furthermore, professional and respectful communication with individuals at all levels, both within and outside the company, is vital. Lastly, the role calls for reliability, with a consistent commitment to reporting to work as scheduled or making necessary arrangements with a supervisor well in advance. Qualifications Bachelor's degree in any branch, Science (B.Sc), Arts(B.A.), Commerce(B.Com) or higher in Data Administration, Information Technology, Marketing or Business. Experience One or more years of hands-on experience in computer data entry, processing, administration, and maintenance. This is an entry-level position; we will train the right person.Job tags
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