logo

JobNob

Your Career. Our Passion.

Process Specialist


Infosys BPM


Location

Pune | India


Job description

Responsibilities

. A minimum of 2-3 years' experience working in payroll or a similar role.
. Strong customer focus
. Confident communicator, with the ability to articulate a high level of oral and written English
. Strong interpersonal skills
. IT literate - word, email, spreadsheets, Intranet
. Pragmatic approach to problem solving
. Able to work on own initiative and work effectively within a team

Technical and Professional Requirements:

.SLA Compliance: Executes payroll tasks as per prescribed guidelines and timelines in order to meet SLA targets.

.Participates/Supports the TL in the daily huddles, provides inputs on processes / business to the team IN ORDER TO ensure delivery predictability

.Process Compliance : Executes transactions in order to meet quality standards. Conducts QC / QA programs as part of the quality plan IN ORDER TO ensure adherence to process steps

.Customer Interaction: Handles / helps resolve escalations at the process level IN ORDER TO ensure high customer satisfaction

Preferred Skills:

Operations- UK Payroll


Job tags



Salary

All rights reserved