IT Application Management Professional
Location
Bangalore | India
Job description
Overview:
The IT Applications Application Manager for our application platforms will be part of the global
Siemens Healthineers IT team and will work closely with business process owners and
application support team (internal/external).
Task and Responsibilities:
- Ensure understanding of the Application by completing a knowledge transfer with
Service Provider/Application Manger/Owner
- Support in completing the technical sections of the operation manual
- co-ordination with Service Provider/Application Manger/Owner/ ITSPOCs/
- Cybersecurity teams in completing the rest of the Operation Manual sections
- Provide regular status report on the progress of each Operation Manual to ITSPOCs/
- Cybersecurity teams Escalate to the ITSPOCs/ Cybersecurity when support is required
- Familiar with working in a regulated environment following defined processes,
procedures to ensure quality.
- You are the contact person for the business process owner(s) on all technical as well as
service-related questions.
- Be the interface between the business with their analytical demands and the IT groups
implementing them.
- you are technically responsible for the operation of our IT services, Continuous
monitoring of cloud services, logs, Security services, Vulnerability management & timely
application of required patches, Software management to ensure proper
confidentiality, integrity & availability of services.
- You will ensure IT System compliance with various internal and external policies (e.g.,
regarding IT, quality, information security, legal and data privacy regulation).
- Support business in completing necessary IT, Infosec and Data privacy related
compliances.
- Drive and participate in business continuity planning, DR testing, data back up and
restoration testing.
- Managing security incidents.
- You manage and coordinate the technical implementation of IT service adjustments
resulting from customer requirements.
- You are responsible for the ITSM processes such as Change, Problem and Incident
Management Process.
- You are responsible for creating and tracking of a roadmap as well as release
management.
- You run the test management for the respective services.
- You plan and coordinate the go live together with your stakeholders, e.g., incl. user
acceptance tests.
- You manage the different vendors involved in the provisioning of the Service.
- Guarantee of customer satisfaction via service level management with monitoring of
service quality (service reviews).
- You will ensure integration of IT solutions in the company's ecosystem.
- Coordinate the implementation of requirements, ensuring compliance with process-
related, functional, and technical specifications, and fulfillment of all quality-related
requirements, such as documentation.
- Familiar with working in a regulated environment following defined processes,
procedures to ensure quality.
Education, Experience and Knowledge/Skills:
Education:
- Hold an engineering or equivalent degree in information technology, computer science
or in a related field.
Experience:
- 5-8 years of experience working in IT in cross-functional teams; especially in the areas of
Application Life Cycle Management (ALM)
Preferred Technical Skills/Process Knowledge:
- Good knowledge and understanding of IT Applications.
- Strong MS office skills and data visualization competence.
- You are also experienced in the following areas – ITIL, IT Service Management (ITSM),
Project management, Agile / Scrum / DevOps methodologies.
- You are knowledgeable in IT system architecture, SW Development, Systems
Integration, Compliance, Cybersecurity.
- Knowledge with various information technology areas (e.g., Cloud Technologies:
IaaS/PaaS/SaaS).
- ITIL / ScrumMaster / CISSP certifications will be an added advantage.
Non-Technical Skills:
- Strong analytical, technical, functional, critical thinking and problem-solving skills.
- High customer orientation and focus on Quality.
- Team player with intercultural skills.
- Ability to effectively work together with colleagues and partners around the globe.
- Excellent communication and Presentation skills.
- Fluent in English verbal and written communication.
- Flexible to work in shifts.
- Japanese language Speaking/Writing skill will be added advantage.
An independent, self driven, reliable and customer-oriented way of working rounds off your
profile.
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