Location
Chennai | India
Job description
Job Description (Posting).
Responsibilities for Desktop Support Specialist
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Install and configure computer systems and applications within the company
Technical knowledge
Windows & Mac operating system knowledge
Advantage if Linux is there. Not mandatory
Good knowledge on rebuilding Mac and Windows
Good knowledge about basic windows and Mac Troubleshooting
Able to troubleshoot audio video devices
Should have knowledge in hosting virtual meetings
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
DWP-WPE-WORKPLACE VIRTUALIZATION
Job tags
Salary
