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Location

Mangalore | India

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Job description

Responsibilities

The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned

. Perform activities delegated as per Service Quality Plan
. Identify metrics to be tracked for the processes
. Report the engagement quality performance on weekly/monthly basis
. Perform root cause identification of process failures, seek corrective action plans from owners and drive implementation
. Support risk assessment and control activities (FMEA deployment)
. Validation of Sampling Plan and assess adherence to the Transaction monitoring requirements
. Conduct calibration sessions
. Assessment of the engagement for compliance to controls, quality standards and requirements
. Report out deviations from the assessment conducted and follow up with respective owners for actions plans to address the deviations
. Conduct ideation and challenge mapping exercise
. Proactive identification of risks and timely reporting

Desired / Preferred Skills:
. Knowledge and Experience of Life and Annuities insurance domain
. Lean Six Sigma - YB / GB Trained or Certified

Must have skills:
. Process Management : Auditing, Gap Assessment, Root cause analysis, Coaching & Feedback
. Process Improvement : Problem solving skills, Data Analysis
. Good Communication Skill and Comprehension skill
. Ability to handle governance calls with internal and external stakeholders
. Good command over MS-Excel and MS-PowerPoint

Preferred Skills:

Operations- Standard Operations

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Job tags

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Salary