Should have an eye for detail and the ability to effectively deal withguests, other departments and housekeeping staff.
Obtains list ofvacantrooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
Experience withturn down service, special needs ofVIPGuests, foreign dignitaries, etc.
Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
Prepares and distributes the Room assignment sheet and floor keys toroom boys.
Maintain clear and efficient communication and coordination with theFront Officeand other departments of thehotel.
Schedulesthe cleaning of the room carpets, upholstery, and draperies as needed, along withdeep cleaningprojects and window cleaning as necessary.
Schedules cleaning forlobbyarea, public restrooms, telephone areas, hallways, entrances, elevators.
Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedules cleaning of all meeting rooms after a completed function.
Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Inventoriescleaning supplies& linen stock to ensure adequate supplies.
Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
Ensures guest rooms are properly secured and that properkey controlprocedures are utilized by the housekeeping staff.
Print all housekeeping related reports and traces fromPMS.
Attend to any guest complaints and take service recovery measures if required.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Provide Training to the team members and keep the record.
Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc.
Provide necessary information to Deputy Housekeeper in Staff evaluation & disciplining.
