Customer Relationship Management

Location

Bangalore | India

Job description

• The purpose is to integrate people, processes and technology to maximize the relations of an organization with all types of customers
• It entails acquiring and developing knowledge about one s customers and using this information across the various touch points to balance revenue and profits with maximum customer satisfaction

Roles Responsibilities:

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Guide and lead members to deliver products/services that meet or exceed the customer requirements.
• Handle issues throughout the implementation project cycle in a timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service to customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Provide proper response and cooperation to customers on time.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data.
• Assist in making major business decisions.
• Develop and update customer related reports.
• Managing customer/client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Create online videos, training guides, FAQs, WebEx training sessions etc, to benefit all customers.
• Identify and develop problem solving methodologies to resolve customer issues.

Experience, Skills and Qualifications:

Education and Experience:

• You should possess at least a Bachelors Degree or MBA in Marketing with at least 1 Year of relevant experience.
• Exposure to post sales Techniques in Real Estate Sector.

Skills/Knowledge:

• Handling stressTeam work
• Problem solving and complaints handling
• Data entry basic computer skills
• Understanding of Human psychology
• Basic Performance Skills
• Oral Communication skills
• Listening Skills
• Interpersonal Warmth Ability to memorize protocol and guidelines
• Time Management skills
• Management of personal emotions
• Situation evaluation and analysis
• Professionalism
• Respect towards customers
• Ability to identify and anticipate needs
• Flexibility Creativity Dependability

Job tags

Salary