Director, Client Service (Consumer)
Location
Bhopal | India
Job description
Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.
We are seeking a
Director to join our growing Consumer Business Unit. This role is responsible for building and nurturing relationships with our clients, ensuring client satisfaction, expanding accounts and opportunities, and improving client retention. The ideal candidate is a strong strategic thinker who shares our passion for innovation. Deep experience with consumer brands, specifically within consumer goods and services, travel and hospitality, retail strongly preferred.
Role and Responsibilities
- Partner with client leaders to create rich, relevant customer experiences that drive results
- Act as the key liaison between Bounteous and your accounts, comprising $4M-$8M in revenue, with a focus on organic growth and establishing long-term partnerships
- Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client's business model
- Immerse yourself into our client's brand and partner with them to identify long term goals and key objectives
- Articulate and hold the full-range of client leaders' concerns and acts as a client partner
- Lead new Statement of Work development and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
- Establish strong working relationships with client and colleagues to foster a collaborative environment for the team to think creatively and solution together
- Drive the decision-making process and participate in key planning milestones
- Guide the design and development teams from initiation through to completion, in partnership with project management
- Understand the scope of programs as defined by the business requirements and budget process
- Partner with Program Delivery/Project Management team to ensure that work is delivered to client's satisfaction
- Collaborate with VP, Client Service and other senior Client Service and Business Unit leadership on account growth strategy, and troubleshooting as needed.
Preferred Qualifications - BA/BS degree or equivalent consulting agency experience preferred
- 10+ yearsof client service or account management experience in a digital marketing/technology agency or consultancy
- Experience with consumer brands preferred, specifically with Consumer Goods & Services, Travel & Hospitality or Retail
- Excellent verbal and written communication skills
- Excellent listening, presentation skills, negotiation skills preferred
- Strong conflict resolution and negotiation skills
- Ability to manage multiple client accounts and projects, with attention to detail, a must
- People management and mentorship skills and experience
- Deliver client-focused solutions based off client goals
$118,000 - $172,000 a year
Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.
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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you're missing some of the above), we encourage you to apply.
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.
Bounteous is willing to sponsor eligible candidates for employment visas.
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Salary