Director - Digital Commerce, Business Functions

Location

Bangalore | India

Job description

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. The total fiscal year 2022 sales were over $97 billion; Approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

For more information, visit Lowes.com.

About Lowe's India

At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.

To know more about Lowe's India, visit Lowes.co.in

About the Team

The Digital Commerce team at Lowe's India is an extension to the Core Digital Commerce function at Lowes' Headquarters in Mooresville. The team in India focuses on multiple areas such as Digital Category Experience, Digital Commerce Support, Brand Advocates, Dropship, Customer Engagement, Category performance, analytics, Site Operations and online Content Management,. This team partners closely with the team in the US to optimize and grow Lowe's Digital Commerce business.

Role & Responsibilities:

The Director, Digital Commerce in Lowe's India will lead teams across Digital Commerce: Digital Commerce Support, Dropship, PRO Customer Engagement, Omnichannel experience etc. This role will functionally focus on growing Lowe's PRO business and elevating the PRO experience, partnering with stakeholders across locations and functions to ensure the accomplishment of goals and deliverables. He/She will define goals and processes to contribute towards key priorities for Lowe's Digital Commerce PRO Business, identify value enabling opportunities and drive them to implementation. In addition, He/She will also lead other teams within the Digital Commerce domain such as Support, Chat, Installations, Dropship etc and will partner with the functional leaders across locations to drive growth, experience and business across these verticals. He/She is responsible for developing efficient processes, identifying the best tools/technology available within and outside the Organization and implementing best practices to maximize team quality and productivity. The Director will partner with Digital Commerce leadership at multiple locations to focus on the priorities that best serve Lowe's customers, and work with Category, Product and Engineering teams to deliver results. As a people leader, the Director will be accountable for developing talent within the team. This position will train, coach, guide and develop the team to meet current and future needs of Lowe's and its customers.

This role will focus on building and strengthening partnerships with key stakeholders in US and will proactively identify opportunities where Lowe's India can best support business priorities.

• Drives the development and realization of projects in support of the overall Digital Commerce strategy and goals.
• Lead, drive and manage the Digital Commerce team at Lowe's India by delivering results that support Lowe's Digital Business Priorities
• Partner with Vice Presidents, Sr Directors and Directors in US to determine right opportunities for Lowe's India and seamlessly transition right work to right location.
• Stays current with changes on the site to proactively assess the impact of changes to the customer and to team's processes
• Drive operational readiness for upcoming technology changes that impact team and processes
• Interacts frequently with senior leadership delivering messages that are tailored to the recipient and effectively communicates the right message, at the right time with a strong bias for action
• Stays current with industry trends related to E-commerce and focuses on how these trends can influence and support company strategy.
• Solves complex problems using multiple problem solving tools and techniques to generate fact-based solutions, delegating tactical problems to managers, as needed.
• Obtains, organizes, and aligns resources to complete multiple business objectives focused on the organization's strategy.
• Delivers positively to measures of success for team and organization by maintaining a strong focus on business priorities
• Provides team a direct line of sight as to how they impact the business, translating strategy from leadership and communicates daily business requirements
• Focuses on the needs of the customer and sets goals that strive to exceed the customer's expectations.
• Provides effective and consistent leadership to each direct report, which includes clear communication of goals and objectives as well as responsibilities and expectations. Develops team by helping them set the appropriate priorities and removing barriers.
• Ensures meaningful development opportunities for individuals in the organization so that the right people are being developed in preparation for succession opportunities.
• Provide continuous open feedback and coaching to team members to encourage their growth, assist them in learning new tools, skills and techniques, and take on greater responsibility
• Orchestrates the operating model in partnership with the US team to ensure all deliverables are executed on time, on brand and on budget with a critical focus on alignment towards strategic priorities for Digital Commerce

Qualification & Experience :

• Graduate (in any discipline)
• MBA in Strategy and Operations disciples (preferred)
• Must have an excellent understanding of eCommerce in retail
• Strong Digital Acumen – should demonstrate end to end understanding of ecommerce user functionalities with the ability to view site experience from a customer perspective
• Demonstrated ability to influence at multiple levels of the organization and with external partners
• Demonstrated ability to drive results and use data to inform strategy as well as measuring impact
• Excellent communicator with an ability to use data to inform decisions.
• Strong Project Management skills along with an ability to handle multiple priorities across various marketing
• Analytical skills and high ability to use data to create smart hypothesis
• Excellent verbal, written and technical communication skills enabling presentation of concepts and ideas
• Excellent ability to manage team resources, priorities and time to delivery on tight timelines
• A positive attitude and attention to detail
• Business Insight - Applying knowledge of business to advance the organization's goals. Includes knowledge of policies, practices, trends, technology, competition and other information that impacts the business.
• Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications. • Understand the complexities associated with digital (online, mobile, app) and Omni-Channel retail • Anticipates the impact of emerging online technologies and makes adjustments. • Readily learns and adopts new technologies.
• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies. • Anticipates future trends and implications accurately. • Readily poses future scenarios.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. • Asks the right questions to accurately analyze situations. • Acquires data from multiple and diverse sources when solving problems. • Uncovers root causes to difficult problems. • Evaluates pros and cons, risks and benefits of different solution options.
• Assess & Develop Talent - Evaluating and developing people to effectively manage performance, fill talent gaps and help meet both personal and organizational goals. (Leadership Behavior)
• Build Relationships - Effectively building formal and informal relationships inside and outside the organization.
• Champion Lowe's Mission - Painting a compelling picture of the Lowe's mission that inspires others to action. (Leadership Behavior)
• Communicate Effectively - Developing and delivering communications that convey a clear understanding of the unique needs of different audiences.
• Convey Business Insight - Applying knowledge of the business and the marketplace to advance the organization's goals.
• Demonstrate Organizational Insight - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Direct Work - Providing direction, delegating, and removing obstacles to get work done.
• Drive Engagement - Creating a climate where associates feel valued and motivated to do their best to help Lowe's achieve its objectives. (Leadership Behavior)
• Make Quality Decisions - Making good and timely decisions that keep work and the organization moving forward.
• Show Resilience - Rebounding from setbacks and adversity when facing difficult situations.
• Think Strategically - Seeing ahead to future possibilities and translating them into breakthrough strategies.

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