Location
Ahmedabad | India
Job description
Role purpose:
The resource should have specialized skills in Telco Risk Management and Mobile Money domain expertise to identify and mitigate any potential risks in a timely manner. As a member of Margin Assurance team, apart from Mobile Money domain, the role with an expertise in the areas of End-to-End validation process across various Telecom OSS/BSS elements, Order Management & Provisioning, Rating & Billing Assurance, Interconnect & Roaming validations will be responsible to lead initiatives to identify and prevent revenue leakage, reduce cost, increase revenue, and minimize loss primarily focusing on Mobile Money (iPay) services.
The person on the role is to use various querying tools to extract data from various source systems (OSS/BSS) and perform necessary control checks to mitigate any potential risks leading to revenue leakage. The role is to coordinate with other stakeholder teams / primary domain owners (especially from Commercial and Technology teams) to take necessary corrective action on the identified gaps and discrepancies. The person in the role with the risk management domain expertise and financial technical skills, demands capabilities to design, develop and deploy necessary controls to identify and mitigate potential risks to the business.
Develop and deploy Margin Assurance controls/KPIs, focusing mainly on Mobile Financial Services. Extract data from various source systems (OSS/BSS like data from iPay and DWH) and load/process the extracted data for further analysis using automated querying tools and data bases.
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Perform the margin assurance controls validations on the extracted data to identify any gaps/discrepancies to mitigate potential risks which leads to revenue/cost leakage.
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Report the identified gaps and exceptions to relevant stakeholder teams / primary domain owners and coordinate with them for necessary corrective action.
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Coordinate with technology/commercial change management teams, to conduct testing / validations prior to launch of new products/services related to Mobile Financial Services and implement necessary KPIs/ controls from Margin Assurance perspective.
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Considering the industry standards (like TM Forum guidelines), continuously assess for any potential risks and recommend adoption of required primary controls by primary domain owners, then subsequently algin independent controls from Margin Assurance perspective.
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Update and maintain the Risks and Control Matrix (RCM) related to Mobile Money Products and Services by covering the potential risks and associated controls to mitigate revenue leakage.
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Coordinate with AML team on any abnormal spikes or suspected transactions based on the controls monitoring. Collaborate with the line manager to deploy additional controls and initiate necessary changes in the MA tools / processes by involving the MA tool vendors and Support team (L1 & L2).
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The consolidated reports preparations by highlighting potential gaps (if any) along with corrective measures taken by the primary domain owners. And as part of management reporting, support the line manager with necessary data/graphs for the Margin Assurance Monthly Management Dashboard.
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Perform any additional project, task or activities assigned/delegated by the Line Manager.
•5 to 8 years of relevant experience in revenue assurance domain / systems / databases in a Telecommunication or Fintech organizations.
•Knowledge and experience in handling Mobile Money / MFS products & services, Rating & Billing Assurance, Interconnect and Roaming related checks and controls from Risk Management with an Ability to develop and run queries, conduct complex data analysis, and utilise risk management tools & solutions to design, deploy and perform independent controls monitoring.
•Must have knowledge and expertise in using various querying tools/data bases and revenue assurance solutions offered by industry leading vendors like WeDo-Mobileum, TCS, Subex, and Sigos with an insight on the industry best practices like Tele Management Forum (TM Forum) guidelines to perform risk assessment to identify potential gaps and align the controls to mitigate the identified risks which is one of the key aspects to update and maintain the RCM.
•Knowledge and technical expertise (including query-writing/ macros), having in-depth knowledge of Telecom OSS/BSS and enabling risk management controls using Revenue Assurance tools by industry leading vendors (e-g WeDo-Mobileum, TCS, Subex, Sigos).
•SLAs adherence with development and deployment of Margin Assurance KPI’s from independent controls monitoring perspective.
•Identifying and reporting exceptions that’s leads to potential revenue leakage on timely manner.
•Cross-departmental co-ordination of Margin Assurance activities and prompt escalation of material incidents
•Fixing of system gaps with minimised vender involvement and by taking support from Vodafone Shared Services
•Bachelor’s degree in Commerce / Accounting or equivalent discipline.
•Masters in Finance / Accounting or a Chartered Accountant is an advantage
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